Sunday, August, 18, 2019

Origin of Product

Are most products shown manufactured in England.?

Yes, before launching our site we agreed we would try to make our site different to the 100's already running so rather than go for cheap imported product we instill our confidence in higher quality product which we find is very good in our own English trade industry. 

Do you sell products manufactured in other countries?

Yes of course, our ethos is to provide a different but high quality type of product to our customers and as long as a product from outside the UK fits in with this vision it's fine.  We are always looking at the international market to source products which are likely to appeal to our customers. 

Delivery

Is delivery of product included in price?

Our prices include courier delivery (unless specified otherwise) to address in England only.

Can you delivery outside the UK? 

Yes, please check the delivery options section of the site.  Contact us for all other International delivery charges.

Returns

Can product be returned if unwanted?

Yes, please check our terms and conditions for further details

 What is the procedure for returning damaged product(s)?

Product if received damaged can either be replaced or a refund will be provided  If product is damaged after purchase this is the sole responsibility of the customer.  Please refer to terms and conditions for additional information.

Late Deliveries

What will happen if the order is late?

We endeavour to deliver all goods in the timeframe suggested however, in the unlikely event a delivery is not on schedule you will be notified prior to the expected delivery date at which point you can decide whether you still want the product if not your money will be refunded.  Terms and conditions apply. 

The Water Matrix High on quality...
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